QUALITY MANAGEMENT

Quality Management

Our quality Management System is meeting the requirements of ISO 9001:2008 It encompasses all of the aspects involved in the provision of services, from initial enquiry through to implementation, operation and reporting. The services we provide are managed in accordance with quality plans tailored to meet our client’s specific requirements. In order to ensure compliance with our Quality Management System, regular quality audits are carried out throughout the organization.

Quality Policy

DEWACO is in the field of Electro Mechanical and Civil contracting which involves the following activities; estimation, design, purchasing, contracting, installation and commissioning of mechanical, electrical, and public health services and operational maintenance of installed mechanical and electrical services.It is the policy of DEWACO to supply customers, products and services which have been quality assured in accordance with agreed specifications.

  • It is our policy to achieve customer satisfaction by total commitment to Quality management systems. This includes establishing quality objectives in line with quality policy and to review them on continual basis.
  • It is our policy to demonstrate continual improvement in our products and services to satisfy needs and expectations of our customers.
  • The policies laid down in this manual cover estimation, design, purchasing, contracting, installation and commissioning of mechanical, electrical and public health services and are fully endorsed by the board of directors and backed up by Quality Assurance Procedure manuals.
  • The policies within this document and procedures contained in quality assurance procedure manuals are mandatory to all employees.
  • Management reviews of quality systems will be held on a regular basis in line with the documented procedure with a view to improving system and reducing the possibility of non-conformance.
  • DEWACO is working to implement the quality assurance system as part of its policies and is working on its ISO9001:2008 certification to meet the full requirements of ISO9001:2008.